FAQs & Policies

We suggest making a RARR account because is it provides the customer with direct access to all past online order info and also enables us to give you best customer service possible should any questions arise.

It only takes two minutes and some basic info to setup.

Don't want to receive our newsletter or coupons? No problem, we'll leave you off the list.

On the upper right hand corner of our website, you will find a clickable option that reads 'Create Account'. Click here and follow the instructions to complete setup. 

If you have already placed orders on our website, we suggest using the same email for your new account that was used for these orders. Once you have completed creating your RARR account you will be able to see your entire order history linked with this email address.

If you forgot your password, don't worry. When you click 'Login', the link will bring you to a page to enter your details. Under this section there will be a clickable option for recovering your password. After entering your email address you will be emailed a link that allows you to reset your password.

To change any account details, simply login to your account using the link at the top right of the webpage. You will automatically be directed to your account page where any changeable options will be available.

We collect personal information you share with us in order to process orders, maximize customer service and enhance personal experience. Our website uses some third party integrations to maximize its potential, but we believe strongly in personal privacy and will never sell, trade or rent Users personal information to others.

By using this website, you signify your acceptance of this policy. If you have any questions, please do not hesitate to Contact Us and we will by happy to help.

If you're have any questions that aren't covered here or are experiencing any technical difficulties, submit our Contact Form and we will respond as soon as possible with a solution.

Unfortunately customers aren't able to edit or cancel orders through the website. If you need to make a change to or cancel an order please contact us with your order number and email address used to place the order.

Orders are normally processed within 24 hours, so if the order is already shipped you will need to wait until it is received and initiate a return. If you notice anything, please contact us as soon as possible so we can make any changes before your order has been shipped.

No, unfortunately an item is only reserved once the purchase has been completed.

We accept PayPal and all major credit cards - Visa, MasterCard, American Express, Discover and JCB.

Once you select 'Checkout' from your cart, the payment screen will be prompted and you can enter any code in the 'Discount' box on the right hand side.

In many cases only one discount may be applied to an order.

Processing a payment generally takes between 3-5 business days, though this depends on your financial institution.

Our payment gateway is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

RARR is now shipping worldwide!

For both domestic and international orders, we ship via United States Postal Service (USPS).

For all orders within the United States, we provide a free shipping option using USPS Priority Mail.

For full details on domestic shipping and our handy chart, check our our shipping page.

RARR is now shipping globally! We offer a reasonable flat rate of $15 USD for all international shipments using USPS International. Additionally, for orders over $150 USD, we'll ship it for free.  

For full details on international shipping and our handy charts, check our our shipping page.

As soon as your order is placed, you will be sent a confirmation email and be able to check full details on our track order page using your email address and the order number given in the confirmation email. 

Once your order has been shipped, we will immediately send another email to notify you, including a tracking number so you can follow its status from door to door.

If you've signed up for a RARR account, a full order history will be available for your on your account page.

Domestic Orders:  It generally takes 3-4 business days from the time of order to receiving it, provided the order is placed before 8PM EST. Please allow an extra day for shipments to Alaska and Hawaii.

International Orders:  It should take 7-10 business days to receive your order, subject to customs evaluation. Please note that the time it takes to clear customs is out of our control.

We ship from Portland, Oregon - RARR's home base and the location of our warehouse.

If you're not satisfied with your purchase from RARR, we accept returns or exchanges within 30 days after purchase. In order to be eligible, the product must be unworn and unwashed with original packaging & labels.

Refund Method: All refunds will be returned to original payment method.

Return Shipping: There is no return fee, but you are responsible for return shipping.

Non-Refundable Items: Sale items are not eligible for return, but you may exchange sizes.  Promotional items or gifts are not eligible for return or exchange.

International Orders: Please note that international orders are final.  At this time we cannot accept returns or exchanges for them.

Initiate Return:  Using our 'Return Magic' integration you can file for a return in under a minute.

After filling in some basic order information using our website, select the items you want to return and follow the screen instructions.  Our system will process the return information and send you an email with shipping guidelines.

Be sure to read our Return Policy to make sure we can accept it back. If you still have any questions, please drop us a quick message to confirm before initiating the return.

There is no return fee, but the customer is responsible for return and exchange shipping costs.

You should get the new items in about 3-5 days from the time we received your returned items.

Once your return is received and inspected we will send you a notification email.  

If the refund is approved it will be processed immediately and a credit will automatically be applied to the original method of payment.  The transfer is usually completed within 10 business days.

Defective or flawed products are rare because it is our policy to inspect any outgoing packages.  If we miss something and you received any damaged goods, please let us know before you remove any labels or use the product so we can make it right.